Frequently Asked Questions

We are located at 1876 E Lincoln Highway in New Lenox, Illinois 60451. Our phone number is 815.463.4653. Yes, you can ship your item to us via UPS, FedEx, or registered mail.

We are closed on Sundays and Mondays for family time. Our hours are Tuesday through Friday from 10 am to 5 pm, and Saturday from 10 am to 2 pm.

Absolutely! We also offer a selection of gifts and engravable items through our vendors. Just ask, and we’ll be happy to provide you with some ideas.

A basic battery replacement costs $15, while watches with special backs are $20. We can change the battery while you wait.

There’s always a jeweler in-house at Cornerstone. Feel free to stop by anytime to brainstorm ideas. Our team members are also artists who can help bring your vision to life.

Yes, we accept old gold and metals, which we send to our refiner. They pay us based on the current market value of the metals.

We usually require 7-10 business days for repairs.

Yes, we clean jewelry while you wait, and there is no charge, even if the item was purchased elsewhere.

We offer layaway with payment plans. However, we do not provide financing, as most jewelry store finance companies charge high-interest rates. We recommend shopping online for credit cards with low-interest rates or airline miles.

Absolutely! Many customers bring in boxes of mixed jewelry, including gold, silver, platinum, gold-filled, and plated pieces. We’ll walk you through what you have and provide an honest opinion on what to do with it.

The old adage of spending “3 months’ salary” is no longer relevant. We always recommend spending what you can afford. Our customers’ budgets range from $1,000 to unlimited, with the national average being around $5,500. The introduction of lab-grown diamonds has changed the industry and brought down costs.

Yes, we do! The cost per item is $75, with discounts available for multiple items. Most appraisals require more work than you might think. We clean, polish, and check the stones on your jewelry, then weigh, measure, and grade them. We don’t typically do appraisals on the spot due to the cleaning and checking process. However, we can accommodate rush fees if needed.

Absolutely! We size rings made of gold, silver, and platinum. Pricing depends on the jewelry’s width, thickness, and metal type.

Yes, we offer rhodium plating services. After cleaning and polishing the ring, we can plate it with rhodium, which is part of the platinum family. This process adds a shell of pure white coating to the jewelry, making it appear whiter. White gold is derived from yellow gold, so it can develop a yellowish tint over time. The cost of rhodium plating varies depending on the piece.